Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except for certain Asian countries and remote areas as specified. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Steve Madden Sales Store or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We offer a curated selection of footwear including:

• Boat Shoes
• Boots
• Loafers
• Sandals
• Slippers

We make every effort to display product colors and features accurately, but slight variations may occur due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. We will send an order confirmation email, but this does not constitute acceptance. Order acceptance occurs when we ship your items.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate payment information. We reserve the right to refuse or cancel orders for any reason, including suspected fraud.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
• Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Delivery times are estimates and may vary based on location and customs processing.

4.3 International Shipping

We ship worldwide except to certain Asian countries and remote areas. International customers are responsible for any customs duties or taxes.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery. To be eligible:

• Items must be unworn and in original condition with all tags attached
• Original packaging must be included
• Hygiene Restriction: We cannot accept returns on slippers that have been removed from their original packaging or show signs of wear

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days of delivery
2. Include your order number and reason for return
3. Wait for our Return Authorization Number (RAN)
4. Ship items to: Steve Madden Sales Store Returns Department, 2746 Hickory Heights Drive, Baltimore, US 21202

5.3 Refunds and Exchanges

Refunds are processed within 5-7 business days after we receive and inspect your return. Shipping fees are non-refundable except in cases of our error. For exchanges, clearly specify your replacement item in your return request.

5.4 Damaged or Defective Items

Contact us immediately at [email protected] with photos of the damage. We will arrange for a free return and replacement.

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate shipping and payment information. We are not liable for delays or failures due to incorrect information.

6.2 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using trackable shipping as we cannot be responsible for lost return packages.

6.3 International Returns

International customers are responsible for all return shipping costs and any applicable customs fees.

7. Limitation of Liability

Steve Madden Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the modified terms.

10. Governing Law

These terms shall be governed by the laws of the State of Maryland, USA, without regard to conflict of law principles.

11. Contact Information

For questions about these Terms and Conditions, please contact us at:

Steve Madden Sales Store
2746 Hickory Heights Drive
Baltimore, US 21202
Email: [email protected]