Welcome to Steve Madden Sales Store’s FAQ page! We’ve compiled answers to the most common questions about our stylish footwear, shipping policies, and customer service. Whether you’re looking for comfortable boat shoes, trendy boots, or cozy slippers, we’re here to help you step into style with confidence.
Product Questions
What types of shoes do you offer?
We specialize in five main categories of footwear:
- Boat Shoes – Perfect for casual outings
- Boots – Stylish options for any season
- Loafers – Comfortable and sophisticated
- Sandals – Ideal for warm weather
- Slippers – For ultimate home comfort
How do I choose the right size?
Our shoes generally follow standard US sizing. For the most accurate fit, we recommend:
- Measuring your foot at the end of the day when feet are largest
- Comparing your measurements to our size chart (available on each product page)
- Considering the type of shoe – boots may fit differently than sandals
Shipping & Delivery
What shipping options do you offer?
We provide two convenient shipping methods:
- Standard Shipping ($12.95 flat rate):
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Includes tracking
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
Do you ship internationally?
Yes! We proudly ship worldwide, except to some Asian countries and remote areas. Whether you’re in Baltimore or Berlin, we’ll deliver your stylish footwear right to your doorstep. Note that international orders may be subject to customs fees based on your local regulations.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. For Standard Shipping via DHL/FedEx, you can track your package directly on their websites. For EMS shipments, tracking may be limited in some regions.
Returns & Exchanges
What is your return policy?
We want you to love every step in your Steve Madden shoes! If you’re not completely satisfied:
- You have 15 days from delivery to initiate a return
- Items must be unworn and in original condition with tags
- Return shipping costs are the customer’s responsibility
- Refunds are processed to the original payment method within 7-10 business days after we receive the returned items
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend returning the original item (following our return policy) and placing a new order for the correct size or style. This ensures you get your preferred item as quickly as possible.
Payment & Security
What payment methods do you accept?
We accept all major credit cards and secure payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all your personal and payment information. We never store your complete credit card details on our servers.
Customer Service
How can I contact customer service?
Our friendly customer service team is ready to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 2746 Hickory Heights Drive, Baltimore, US 21202
What are your business hours?
Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.
Still Have Questions?
We’re passionate about helping you find the perfect footwear for every occasion. If you don’t see your question answered here, don’t hesitate to reach out to our customer service team. Happy shopping from all of us at Steve Madden Sales Store!